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Bonnie Mattick
MemberUnforgettable Outcomes, Intl. ®
15835 N. 2nd Avenue
Phoenix, AZ 85023
602-993-6691
cell: 602-418-1668
Bonnie Mattick, speaker, author and founder of Unforgettable Outcomes, Intl.® helps management in hospitality, restaurant franchises and hotel operations achieve unforgettable outcomes in the workplace by creating exceptional experiences for both their employees and the customers they serve. Through her speeches and workshops, you get the benefit of Bonnie’s more than 20 years of employee engagement and performance consulting with companies as diverse as Prudential Financial Relocation and Real Estate, MidFirst Bank, Bank of America, SunPower Corporation as well as some major franchise restaurant operations.
With an MBA from the University of Nevada – Las Vegas and an M.A. Ed. from Arizona State University, and her credentials at “kicking it up,” you get exceptional rapid results built upon cutting edge education, experience and expertise.
Bonnie’s uniqueness extends to kicking it up on one of the world’s most competitive stages –before her corporate career, she once danced with the Radio City Music Hall Rockettes!
Publications: Author of upcoming e-Book (2011) “Employees Engaged? How to Stage Unforgettable Outcomes For Your Business” Author – “SMEs – Your Secret Training Weapon”, a manual to help companies maximize their in-house expertise, published 2008. Author of “Create SME Champions” published in Training Magazine, October 2008. Co-author of “The Effect of Training on the Bottom Line”, published in the ISPI Performance Improvement Journal, May 2006.
Clients Served: SunPower Corporation, Oakland, CA; Bank of America, Government Lending, Jacksonville, Florida; Deer Valley Credit Union, Phoenix, AZ; MidFirst Bank, Phoenix, AZ; Department of Energy, Nevada Test Site, Las Vegas, NV; Prudential Financial, Intercultural Training, Phoenix, AZ.
From the member's website:
Some quick reminders on how you can keep your employees happy, engaged and energized for their work. Whether or not they’re not getting a big, fat raise, which are rare this year, then be sure you make them feel special and appreciated for the work they do. Here are some of my “Top Hat Tips More…
When employees are excited and show they enjoy their work, it carries over to their customers and guests. Pay attention to what makes your employees enjoy their job and you'll see outstanding results More…
I want to share one of my favorite quotes with you – it’s so relevant to how we make our customers feel so they want to return to our business again and again. “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you More…
Areas of Expertise:
Business Management
Customer Service
Decision Making
Facilitation & Facilitation Skills
Leadership
Organizational Effectiveness
Performance Improvement
Productivity Issues
bmattick - Updated: August 16, 2011
