Working with Hotels
These are the key people when you hold your meeting at a hotel:
Sales Director/Manager — the person who “sells” the property to you as a meeting site - often your first contact at the hotel
Convention Service Professional — the manager or director responsible for ensuring that your meeting is properly serviced & your contact throughout the entire meeting planning process
General Manager — the person who oversees the entire hotel
Banquet or Catering Manager — responsible for any food functions that are part of your meeting
Food and Beverage Director — responsible for the hotel’s restaurant and bar operations
Front Office Manager — supervises front office operations including reservations, guest registration & switchboard
Audio/Visual Technician — if the hotel has an in-house AV department, this staff provides AV equipment and technicians to run it
Accounting Manager — responsible for billing your organization for your meeting
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