The Voice of Professional Speakers in Arizona

How to Deal with Challenging Situations and People with Diplomacy and Civility with Gloria Petersen

NSA-Arizona Living Room Forum

To further enhance and improve a speaker’s career, NSA-Arizona offers monthly Living Room Forums, which are more intimate events featuring industry experts that are held in private homes or businesses. They are the perfect opportunity for attendees to participate in topics of interest while developing the tools and techniques to grow professionally or to improve areas where they have prior experience.

Because LRF is a smaller venue with a more relaxed and casual setting, you will find it offers attendees a higher level of dialogue with more opportunities for questions, conversations, and action-item takeaways ready for implementation.

The LRF is offered exclusively to members and guests of the NSA-Arizona Chapter.

How to Deal with Challenging Situations and People with Diplomacy and Civility

Facilitator: Gloria Petersen

Date: January 24, 2018
Time: 6:00 to 8:00 p.m.
Venue: Home of Marla Harr, Lincoln Dr. and 24th St.

Ever wish that you could wave a magic wand and everyone would be respectful, civil, and accommodating? Unfortunately, that’s not everyone’s nature. Therefore, it is more important than ever to deal with people, situations, and one’s own behavior with diplomacy, dignity, finesse, tact, and civility, thereby setting the better example. These are powerful “win-win” strategies that serve as the foundation of effective communication. Why? Everyone’s basic need is to be respected, validated, and liked. It’s a new era with new challenges. Gloria will identify how these basic communication tools can aid in a more diplomatic and civil interaction. Then it’s your turn to share your thoughts and experiences.

  • Learn “win-win” strategies, the foundation of effective communication
  • Understand communication styles for this era of new challenges
  • Claim as your own more diplomatic and civil interactions

Gloria Petersen, CPP, is founder/president of Global Protocol, Inc. Her dynamic presentations have inspired audiences for over 30 years to handle professional and social situations with class and finesse. Gloria is a graduate of the Protocol School of Washington® and other certifications include The Professional Image Institute, Dale Carnegie, and The Leadership Institute.

Gloria is a renowned Certified Protocol Professional and author of The Art of Professional Connections, a four-guidebook series with companion Subject Matter Expert (SME) training modules. Her clients range from Fortune 100 companies to emerging entrepreneurs. Gloria hosted the FOX television series, “Image of Success,” served as etiquette judge on The Learning Channel, and has served as an expert on numerous radio and television shows. She has also published articles and served as a contributing columnist for magazines, trade publications, and corporate newsletters.

The Living Room Forum meets from 6:00 p.m. to 8:00 p.m.
Seating is limited.
Cost: $15 members $25 Guests
Registration and payment required by Monday, January 22; no refunds.

Register:
Members & Candidates click here
Non-Members click here
or email Gwen@nsa-arizona.org
or call (480) 968-7443

Noelle Stanley chairs the 2018 Living Room Forum Committee

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Cavett Robert

"As speakers, we never fight over the size of our slice of the pie, we build a bigger pie."
-Cavett Robert, NSA Founder
(1907-1997)